Terms and conditions of the internet shop www.vlna-hep.com

 

Vlna-Hep s.r.o., with its registered office at Křešice, Polí 222, Postal Code 411 48, Company ID: 18383254, Tax ID No .: CZ18383254, conducting business under a trade license (hereinafter referred to as the “Seller”), issues the following terms and conditions for the online store:

www.vlna-hep.com

These conditions specify the rights and obligations between the seller and the buyer, i.e. customers of the online store.

Conclusion of the purchase contract

The contract is concluded at the moment of delivery of the order receipt by the Seller to the buyer.

The buyer agrees to conclude the purchase contract by means of remote communication. The costs of telecommunication means are covered by the buyer. The costs of delivery of the goods and the way of their delivery are listed in the specific order, respectively purchase contract. The prices listed in the online store are final and already include VAT or other taxes and statutory supplements.

Rights from defective performance

The rights and obligations of the contracting parties regarding rights from defective performance shall be governed by the relevant legal regulations (in particular the provisions of § 1914 to 1925, § 2099 to 2117 and § 2161 to 2174 of Act No. 89/2012 Coll., The Civil Code).

The seller provides a 24-month warranty for the quality of the goods.

The consumer is entitled to exercise the right from a defect that occurs in the consumer goods within twenty-four months of receipt.

The seller is liable to the consumer that the item has no defects at takeover. In particular, the Seller is liable to the consumer that at the time the consumer took over the item,

• the item has characteristics agreed by the parties and, in the absence of an agreement, such characteristics as described by the Seller or the manufacturer or expected by the buyer with regard to the nature of the goods and the advertising they carry out;

• the item is suitable for the purpose stated by the Seller or for the purpose which the item of this kind is usually used,

• the item corresponds to the agreed sample or model if the quality or workmanship was determined according to the agreed sample or model;

• the item is in appropriate quantity, measure or weight; and

• the case complies with legal requirements.

If the item does not have the listed characteristics, the consumer may also require the delivery of a new item without defects, unless this is disproportionate due to the nature of the defect, but if the defect concerns only a component of the item, the consumer may only require exchange of the defected component; if this is not possible, he may withdraw from the contract. However, if this is disproportionate due to the nature of the defect, in particular if the defect can be removed without undue delay, the consumer has the right to have the defect removed free of charge. The consumer has the right to deliver a new item or to replace a part even in the case of a removable defect, if he cannot properly use the item for repeated occurrence of the defect after repair or for a larger number of defects. In this case, the consumer also has the right to withdraw from the contract. If the consumer does not withdraw from the contract or does not enforce the right to deliver a new item without defects, to replace its component or to repair the item, he / she may request a reasonable discount.

The consumer is entitled to a reasonable discount even if the Seller cannot deliver a new item without defects, replace its component or repair the item, or if the Seller fails to rectify it within a reasonable time, or if remedy of the item would cause considerable difficulties to the consumer. The buyer does not have the right from defective performance if the buyer knew before the takeover of the thing that the thing was defective, or if the buyer himself caused the defect. Rights from defective performance may be claimed by the buyer via e-mail (info@vlna-hep.cz) or at the Seller's registered office. Any warranty repairs are provided by the Seller.

Consumer's right of withdrawal from the contract.

The consumer is entitled to withdraw from the purchase contract without stating the reasons if the purchase contract is concluded by means of distance communication. The consumer is entitled to exercise this right within 14 days of receipt of the goods. In the case of part-time delivery, the period shall run from the date of receipt of the last of the deliveries. Withdrawal from the contract must be sent by the Seller within the period specified in the previous sentence. Withdrawal from the contract can not be applied to cases excluded by law (§ 1837 of Act No. 89/2012 Coll., Civil Code, especially the Seller points out the provisions of letter d), the right of withdrawal does not apply to the delivery of goods that were adapted to the consumer's wishes or to his / her personal needs (footage textiles, leather or other customized products).The consumer may withdraw from the contract by e-mail, by sending a written notice to the address of the Seller's registered office or he / she may do so in person at the Seller's registered office. The Seller is entitled to include the actual costs incurred in returning the goods to the buyer to be returned to the buyer and the buyer agrees.

Privacy policy

http://www.vlna-hep.com/protection-of-personal-data/

Final Provisions

These terms and conditions form an integral part of each purchase contract concluded in the online store www.vlna-hep.com. At the moment of conclusion of the purchase agreement, the buyer accepts these terms and conditions in their entirety. The property right to the goods is transferred to the buyer by full payment of the purchase price. The risk of damage to the goods shall pass to the buyer at the moment of its handover or at the moment when the goods are handed over to the first carrier. The buyer had the opportunity to become acquainted with these terms and conditions before concluding the purchase contract. By concluding the purchase agreement, the buyer agrees with their content and wishes to be bound by it.

Legal relations not regulated by these terms and conditions are governed by law No. 89/2012 Coll., the Civil Code, and cases where the buyer is also a consumer by Act No. 634/1992 Coll., on consumer protection. ).The body responsible for out-of-court settlement of disputes with consumers is the Czech Trade Inspection (www.coi.cz). The Seller conducts business on the basis of a trade license and is supervised by a competent trade licensing office. The Czech Trade Inspection Authority supervises the observance of the obligations arising from the legal provisions on consumer protection and the Office for Personal Data Protection performs the observance of the obligations related to the protection of personal data.

 

Effective 1st November 2019

 

Payment Terms

The customer pays the amount by:

1) transfer to account 115-2804620247 / 0100. The variable symbol is the invoice number.

 

3. cash - for personal collection

 

Transportation

Shipments are sent by the Czech Post.

 

Shipping and handling is stated in the order.

 

After crossing the border of the Czech Republic, the sent goods belong to the customer (when purchasing using the identification number), who is the importer of goods to the country of destination. As an importer, he is obliged to pay to the appropriate authorities for packaging waste according to the legislation of his country.

 

Packaging material:

The used product packaging meets the requirements set out in $ 3 and 4 of Act No. 471/2001 Coll. on packaging